How to View (Unavailable) in Top Conversion Paths Under Multi-Channel Funnels Report

Extracting Valuable Insights from Top Conversion Paths Report Including “Unavailable”

By default, most analysts, when looking at the Google Analytics data of their website, credit or attribute conversions (leads) and ecommerce transactions (sales) to the last campaign, search, ad or step that referred the user when he or she converted. This is easily seen under Acquisition Reports which, by default, shows the Acquisition-Behavior-Conversions (ABC) columns.


Channels, Campaigns Report

Reports with the ABC columns are viewable under the following:

1) Reports under Acquisition > All Traffic

Acquisition - All Traffic Reports

2) Reports under Acquisition > Adwords

Acquisition - Adwords Reports

3) Reports under Acquisition > Campaigns

Acquisition - Campaigns Reports

These reports, however, do not reveal the role that prior website referrals, searches, and ads played in the conversions. The Top Conversion Paths report does.

Note: If you are not familiar with the term “conversions” and how vital it is to set up goals (destination, event, etc.) in analytics, I suggest that you read about conversions and how to set up goal conversion tracking for your website first before proceeding.

Top Conversion Paths Report

If you want to accurately identify how much credit is going to be given to a particular channel, you must use the Top Conversion Paths report. This report is available under Conversions > Multi-Channel Funnels > Top Conversion Paths

What this provides is data that can help you or your clients decide how much budget should be allotted for each marketing channel plan budget for the future.

Here is a recent monthly Top Conversion Paths data for a client that is in B2B marketing and the conversions being tracked are inquiries or leads through forms found on different pages of their website.

Top Conversions Path report

The report shows one particular goal conversion type which is the submission through inquiry forms identified by a Thank You page after submission.

Select the Type of Conversion

The drop down button on the upper left, under Conversion lets you select the type of conversion.

select conversion type in Top Conversion Paths report


Select the Path Length

Another information shown in this report are the conversions that have a path length of two or more steps. The photo below shows how to select the path length.

select path length in Top Conversion Paths report

As you can see, there were actually 41 form submissions for the whole month but only 28 (68.3%) of them were first-encounter conversions. The remaining 13 (13.7%) actually visited 2 or more times before finally deciding to submit an inquiry.

Select the Type of Path

You can also select the type of path, between All and Adwords. You can read Carrie Hill’s post in Search Engine Land about Multi Channel Funnels – Top Conversion Paths – AdWords report if that’s the route you want to take. In my case, I selected All types of paths.

Select the Lookback Window

Also, the lookback window for the report above was 30 days prior to conversion.

adjust lookback window for Top Conversion Paths report

This is how different it would look for some of the conversions if that was set 90 days (3 months) prior to the inquiry submission.

30 vs 90-day lookback window in Top Conversion Paths report

Not much difference? Well, it actually gives little but still, additional information about conversion path numbers 8, 5 and 6 on the 30-day lookback window. It just shows additional steps or visits that a converting visitor made that you may have not seen in a shorter lookback window.

Viewing Unavailable in the Top Conversion Paths Report

Now how do you view the step marked as “unavailable” in the Top Conversion Paths report? To view this, I used the secondary dimension Keyword (or Source/Medium) Path. You can also use the Campaign (or Source/Medium) Path or just the (Source/Medium) Path.

When you use one of those, it will show the Source of that particular step’s visit. What used to be unavailable will now become visible.

Doing this will reveal other possible sources or channels that you may need to focus your advertising on. That’s what viewing the path marked unavailable can add into your data analysis.

If you have any other additional insights, please feel free to share by commenting on this post.

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